Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you navigate the Site.

A. Personal Data You Provide

• Account Information: Name, email address, password, and profile details when you register.
• User Content: Any text, photos, journals, memories, or other media you upload or create on the platform.
• Billing Information: If you make a purchase, we collect payment details processed securely via third-party payment processors like Stripe or PayPal.

B. Automatically Collected Data

• Log and Usage Data: IP addresses, browser type, pages viewed, time spent on the Site, and operating system.
• Cookies and Tracking: We use cookies to keep you logged in, remember your preferences, and analyze how our platform is used.

2. How We Use Your Information

We use the information we collect for the following operational purposes:

• To create, maintain, and secure your account.
• To provide and improve the features of Mamoire.com.
• To process your payments and subscriptions.
• To communicate with you regarding updates, security alerts, and support.
• To protect against fraud, unauthorized access, or illegal activity.

3. How Your Information is Shared

We only share your information in the following specific circumstances:

• With Service Providers: Third-party vendors who help us operate like cloud hosting AWS, payment processors Stripe/PayPal, and email delivery services. These providers only use your data to perform tasks on our behalf.
• For Legal Reasons: If required by law, subpoena, or to protect the safety and rights of our users or company.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

4. International Data Transfers

Your personal data may be transferred to, stored, and processed by our service providers located outside India.

These transfers are carried out in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA). We ensure appropriate safeguards are in place to protect your personal data during such transfers.

5. Data Security and Retention

We implement industry-standard technical and organizational security measures such as SSL encryption, access controls, and regular security audits to protect your personal data.

Retention: We retain your personal information only for as long as your account is active or as needed to provide you with our services. You can delete your account and associated data at any time through your account settings.

6. Your Privacy Rights

7. Grievance Redressal

We are committed to resolving your concerns promptly and fairly.

We will respond to your grievance within the timeframe prescribed under the DPDPA, typically within 30 days.

8. Children's Privacy

We do not knowingly collect or process personal data from children under 18 years of age without obtaining verifiable consent from a parent or legal guardian, as required under the DPDPA 2023.

If we learn that we have collected personal data from a child under 18 without verifiable parental consent, we will take immediate steps to delete such information. Contact us at support@mamoire.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: